WiFi and Tech Support

Connect to WiFi

• Locate the WiFi settings on your device
• Select 'WSU ResNet' or 'WSU ResNet Aruba'
• When prompted, enter your credentials. Some of these may be handled automatically:
  • Identity/Username: Your NID (your email WITHOUT ‘@wsu.edu’)
  • Password: Your MyWSU Password
  • CA Certificate: Don’t validate
  • Anonymous Identity: Leave blank
  • Phase 2 Authentication: None
  • EAP Method: PEAP
  • IP Settings: DHCP Proxy: None

To see how to set up devices that don’t traditionally play nicely with our network, please visit our how-to guide here. Additional network information can be found on the Network Service Agreement page.

Need Tech Assistance? Contact an RTA!

Residential Technology Assistants (RTAs) are student staff who help out residence hall and WSU-owned apartments residents with all things tech. RTAs can troubleshoot accessing the internet and TV streaming, using educational technology, making the most of my.wsu.edu, printing, and other common tech issues. Submit a ticket to request help from an RTA.

ResNet Support Phone #: 509-335-1586 - This is only answered during normal business hours. If you go to voicemail, you must leave a message including your name (spell it if not a common name), your building and room/unit number and a brief description of the problem. The voicemail will create a help desk ticket. Note that support is only offered Monday thru Friday from 8 AM to 5 PM.

Request Tech Help

You may need to contact an outside vendor for hardware repair, upgrades, and other major issues.

Interested in becoming an RTA?  Watch Handshake for application in Spring '22.