Connect to ResNet (Wifi)
Computers & Phones
- Locate the WiFi settings on your device
- Select
- WSU ResNet' for mobile devices (phones)/laptops/desktops
- 'WSU ResNet Guest' for TV's, game consoles, Roku, etc.
- WSU ResNet' for mobile devices (phones)/laptops/desktops
- When prompted, enter your credentials. Some of these may be handled automatically:
- Identity/Username: Your NID (your email WITHOUT ‘@wsu.edu’)
- Password: Your MyWSU Password
- CA Certificate: Don’t validate
- Anonymous Identity: Leave blank
- Phase 2 Authentication: None
- EAP Method: PEAP
- IP Settings: DHCP Proxy: None
- Identity/Username: Your NID (your email WITHOUT ‘@wsu.edu’)
Other Devices (TVs, Game Concsoles, Roku, etc.)
- Register the device with WSU ClearPass.
- Please visit our how-to guide here.
- Additional network information can be found on the Network Service Agreement page.
Tech Support
Residential Technology Assistance (RTA) is available to Cougs in residence halls and WSU-owned apartments. We can troubleshoot accessing the internet and TV streaming, using educational technology, making the most of my.wsu.edu, printing, and other common tech issues. Submit a ticket to request help from RTA.
ResNet Support Phone #: 509-335-1586 - This is only answered during normal business hours. If you go to voicemail, you must leave a message including your name (include how to spell your name), your building and room/unit number and a brief description of the problem. The voicemail will create a help desk ticket. Note that support is only offered Monday thru Friday from 8 AM to 5 PM.
You may need to contact an outside vendor for hardware repair, upgrades, and other major issues.
WSU Housing and Residence Life offers SpectrumU, a TV streaming service that allows students to watch live and on-demand content on their smart TV, phone, tablet, laptop, or desktop. Learn how to access SpectrumU and review which devices are currently supported.
TV Streaming
WSU Housing and Residence Life offers SpectrumU, a TV streaming service that allows students to watch live and on-demand content on their smart TV, phone, tablet, laptop, or desktop. Learn how to access SpectrumU and review which devices are currently supported.
Wireless FAQ
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Why does my device switch between WSU ResNet and WSU Guest networks?
If your device is frequently disconnecting from wireless and toggling between authenticated wireless (WSU ResNet Aruba) and guest wireless (WSU ResNet Guest Aruba), try forgetting the guest network.
Go into your internet settings, select "WSU ResNet Guest", and select "Forget."
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Can I use devices with wireless radios?
Residents should avoid installing wireless radios, aka things like routers and wireless printers that create their own wireless networks.
WSU's system automatically lowers the WSU wireless radio power to compensate for the rogue wireless networks, impacting the WSU wireless for everyone.
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What do I do if my Apple device often drops connection?
Apple devices frequently struggle with toggling between radio frequencies (2.4GHz and 5GHz). If possible to eliminate dropped connections, turn off the 2.4GHz frequency.
To turn off 2.4GHz on your iPhone, you can: