Become a Residential Technology Assistant

Help your fellow Cougs stay up and running! We will soon be hiring Residential Technology Assistants (RTAs) for the 2021-2022 academic year. Check back soon for a link to apply.

Position Overview

RTAs help students in the residence halls troubleshoot common tech issues, including internet and TV streaming access, educational technology, mobile devices, getting the most out of my.wsu.edu, and printing. RTAs are expected to have a thorough understanding of the WSU wireless network and a working knowledge of the current version of Windows. A working knowledge of Apple MacOS, Android OS and iPadOS is also desirable. The successful RTA is friendly, outgoing and has a strong desire to help others.

Position Requirements

• Maintain a minimum cumulative grade point average of 2.50 and a minimum semester GPA of 2.00 based on credits earned at WSU  
• Status as a full time student, carrying a minimum of 12 credit hours per semester
• Ability to attend pre-service training as outlined in the application
• Successful completion of a criminal background check
• Reside in on-campus housing
• Work an average of 15 hours per week
• Serve as a liaison between residence hall residents/staff and central Information Technology Services (ITS) to assist in reporting and resolving network issues within their area of responsibility

Download a full position description and terms of appointment. (Word version here).

If you have any questions regarding this application or the selection process in general, please contact Nichole Goodwin in the Department of Residence Life at (509) 335-1227 or by e-mail, nichole.goodwin@wsu.edu.